This document describes the process to be adopted by FSC to ensure a timely, independent and effective resolution of complaints submitted by FSC stakeholders. These can be complaints regarding the FSC normative framework or the performance of FSC International, the FSC Network as well as complaints regarding the performance of ASI.

Ver.

2-0

Type

Procedure (PRO)

Status

approved

Code

FSC-PRO-01-008

Version1-0 Date

2009-10-30

Effective date

2014-05-28