FSC Connect website will be down for scheduled maintenance on Saturday, 20th July 2024, between 9:00 a.m. and 10:30 a.m. (CEST). We regret any inconvenience this may cause. | El sitio web FSC Connect estará fuera de servicio por mantenimiento el sábado 20 de julio de 2024, entre las 9:00 a.m. y las 10:30 a.m. (CEST). Lamentamos las molestias que esto pueda causar.

This document describes the process to be adopted by FSC to ensure a timely, independent and effective resolution of complaints submitted by FSC stakeholders. These can be complaints regarding the FSC normative framework or the performance of FSC International, the FSC Network as well as complaints regarding the performance of ASI.

FSC-PRO-01-008_V2-0_EN_Processing-complaints.pdf

FSC-PRO-01-008_V2-0_ES_Procesamiento-de-quejas.pdf