This document describes the process to be adopted by FSC to ensure a timely, independent and effective resolution of complaints submitted by FSC stakeholders. These can be complaints regarding the FSC normative framework or the performance of FSC International, the FSC Network as well as complaints regarding the performance of ASI.

FSC-PRO-01-008 EN Processing Complaints.pdf

FSC-PRO-01-008 ES Procesamiento de Quejas.pdf