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Application Support Hub
Welcome to our support hub.
Having trouble with an FSC application? Whether you're experiencing login issues, error messages, or something isn’t working as expected, we’re here to help. We support a range of FSC digital tools, including FSC Trace, FSC Brand Hub, FSC Connect, and other platform services.
How can we help you?
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Knowledge base and self-service resources – Explore our user guides, FAQs, and troubleshooting tips to resolve common questions.
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Contact support – Need a hand? Submit a support request using the form below. Your case will be tracked so we can respond quickly and clearly
How to get Support?
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Simply fill in the form with your details or email us at connect@fsc.org. To help our team assist you as quickly and accurately as possible, please include detailed information about the issue you're experiencing. If available, screenshots are especially helpful.
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Once submitted, your report will be immediately logged and assigned to the next available agent for resolution. Our team is ready to assist you and will work to resolve your issue as quickly as possible.
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We are committed to providing timely and clear responses, often within the same business day. Our support hours are: Monday to Friday, 9:00 – 17:00 GMT
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We offer technical support for issues related to access, platform functionality, data structure, and more. For non-technical inquiries—such as questions about FSC certification, EUDR compliance, or product coverage among others, we’ll ensure your request is forwarded to the appropriate team.
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Support is provided in English. If needed, we use machine translation to assist with queries submitted in other languages. Please note that all replies will be delivered in English.
What’s coming next
System updates: Soon you’ll be able to check this space for the latest announcements on new features, fixes, and planned maintenance across FSC platforms. (Coming soon — stay tuned for future updates.)