User Guide for Certificate Holders: How to initiate and sign the new Trademark License Agreement (TLA)

A short guide to help you get started with the new License Agreement for the FSC® Certification Scheme (TLA).

 

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The new TLA electronic signature

The TLA is a legal document which determines the relationship between FSC and the organization holding an FSC certification. It grants you the right to use the FSC trademarks for both on-product labelling and promotional use - provided prior approval was given by your certification body.  

The new FSC TLA determines new rules that improve FSC’s ability to uncover and block organizations selling non-certified products. Its legal requirements are set out in the so-called GDPR, the European legislation governing data protection.  

You can sign the new TLA electronically, at any time, on a wide variety of devices. Eliminate the paper and get the agreement done faster! 

For Single FSC Certificate Holders

The new TLA is currently only available for organizations applying for, or renewing, single certification. Certification will only be granted upon signature of the new TLA.

In order for a Single FSC Certificate Holder to sign the new TLA, the organization’s primary contact will be invited by their certification body to activate their FSC Connect account and sign in to the FSC Certification Portal.

For more information and any related questions, please contact your Certification Body or FSC via connect@fsc.org

Important information about receiving communication from FSC

Certificate holders should look out for email messages from No-reply@connect-fsc.orglicensing@fsc.orgconnect@fsc.org and from dse@eumail.docusign.net.

Certificate holders should consider working with their IT email provider or IT department to ensure that mails from these domains @springcm.net, @docusign.net and @docusign.com can be delivered without delay (e.g., adding the addresses to a "Safe Sender" list, ensuring that addresses are allowed based on the email provider/IT department inbound mail rules).

Click on the button below to see more information

How to register to FSC Connect
How to log in to the FSC Certification Portal
How to initiate the TLA for signature
How to sign the TLA via DocuSign®
How to download the signed TLA
How to switch between organizations
step
01

Invitation Email: The organization's primary contact will be invited by their certification body to activate their FSC Connect account.

FSC Connect is the gateway portal that provides access to various FSC tools, content and data. It delivers centered, digital solutions to help you engage with FSC.

(If you have been designated or invited as a primary contact to activate your FSC Connect account and have not received the invitation email, please check your spam/ junk/ promotional folders for the invitation.)

invitation email

 

step
02

02 FSC Connect Account Activation: Once the the organization's primary contact has received the invitation email they are required to click on the activation link provided in the message to activate their account.

certificate holder login1certificate holder login2certificate holder login3

 

step
01

Once the FSC Connect account is activated, please proceed to login to FSC Connect. You'll see the private page as Certificate Holder.

login fsc connect

 

step
02

FSC Certification Portal Login: After logging in to FSC Connect, choose the "FSC Certification Portal" from the toolbar.

certification portal login

 

step
03

Read the "Terms & Conditions" and accept it by ticking the box. Click "Continue".

read terms and conditions

 

step
04

06 After accepting Terms & Conditions, you'll be directed to "Consent" page. Provide consent by marking "Yes" for the following 4 statements and press "I agree" button at the bottom of the page. (If your answer is "No", please see the next step.)

give consent yesgive consent yes2

 

step
05

If your answer is "No" for any of the statements on the consent page, please identify a generic email address or email address of the contact person for your company and press "I agree" button at the bottom to continue.

give consent nogive consent no2

 

step
01

You've reached to Certification Portal as Certificate Holder. Click on "Start TLA" to initiate the new TLA in 3 steps.

start tla

 

step
02

Please confirm the "License Code" and "Certificate Type" fields. Click "Start" to continue.

confirm license code

 

step
03

Step 1 of the Wizard: Please choose your company's preferred language for agreement and click "Next".

choose language

 

step
04

Step 2 of the Wizard: Please confirm the legal name of the company. Fill in the company information and click "Next".

confirm legal name of the company

 

step
05

Step 3 of the Wizard: Please choose Legal Representative (Select one of the three cases: "I am the legal representative", "Choose from company contacts", or "Create new account for legal representative"), then click "Preview".

choose legal representative1choose legal representative2choose legal representative3choose legal representative4

 

step
06

Please review the information. If the information is correct, click "Finish" to initiate the TLA. If not, click previous to change the information.

review information

 

step
01

You've initiated the TLA. Now, your designated legal representative should receive an email. Please go to the email and click on the link to sign the TLA via DocuSign.

initiate tlareview and sign tla

 

step
02

Please read the "Electronic Record and Signature Disclosure" and tick the box to access the document. Click "Continue".

read the electronic record and signature disclosure

 

step
03

Please carefully read the document and after reading, click "Start" on the upper left corner of the document. It will take you to the "Sign" field.

read the document

 

step
04

Click "Sign" to create your signature.

(By the system, your name is shown in hand-write as a signature suggestion. As alternative, you can draw or upload your signature.) After signing all required fields, click "Finish" on upper right corner of the document. 

create signaturecreate signature2

 

step
05

You're done signing. Please click "Continue" to receive a copy of this document per email. (You can also download or print using the icons above. Please see the screenshot for details.)

done signing TLA

 

step
01

You're done signing. Please click "Continue" to receive a copy of this document per email. (You can also download or print using the icons in the right upper corner of the pop-up, see the screenshot for details.)

signing done

 

step
02

You can also access your signed TLA through your FSC Certification Portal account. Please log in to your FSC Certification account and click on "My License".

my licence TLA

 

step
03

Click on the "download" icon.

click download

 

step
01

If you are the primary contact for more than one organization and you are registered with the same email address, please switch organization in order to access your account for your other organization.

switch org

 

step
01

Invitation Email: The organization's primary contact will be invited by their certification body to activate their FSC Connect account.

FSC Connect is the gateway portal that provides access to various FSC tools, content and data. It delivers centered, digital solutions to help you engage with FSC.

(If you have been designated or invited as a primary contact to activate your FSC Connect account and have not received the invitation email, please check your spam/ junk/ promotional folders for the invitation.)

invitation email

 

step
02

FSC Connect Account Activation: Once the the organization's primary contact has received the invitation email they are required to click on the activation link provided in the message to activate their account.

activate your account

 

activation continue

 

set new password

 

step
03

Once the FSC Connect account is activated, please proceed to login to FSC Connect. You'll see the private page as Certificate Holder.

log in fsc connect

 

step
04

FSC Certification Portal Login: After logging in to FSC Connect, choose the "FSC Certification Portal" from the toolbar.

certification portal

 

step
05

Read the "Terms & Conditions" and accept it by ticking the box. Click "Continue".

terms and conditions

 

step
06

After accepting Terms & Conditions, you'll be directed to "Consent" page. Provide consent by marking "Yes" for the following 4 statements and press "I agree" button at the bottom of the page. (If your answer is "No", please see the next step.)

consent yesconsent yes2

 

step
07

If your answer is "No" for any of the statements on the consent page, please identify a generic email address or email address of the contact person for your company and press "I agree" button at the bottom to continue.

consent noconsent no 2

 

step
08

You've reached to the FSC Certification Portal as Certificate Holder. Click on "Start TLA" to initiate the new TLA in 3 steps.

starttla

 

step
09

Please confirm the "License Code" and "Certificate Type" fields. Click "Start" to continue.

license code

 

step
10

Step 1 of the Wizard: Please choose your company's preferred language for agreement and click "Next".

choose language

 

step
11

Step 2 of the Wizard: Please confirm the legal name of the company. Fill in the company information and click "Next".

legal name

 

step
12

Step 3 of the Wizard: Please choose Legal Representative (Select one of the three cases: "I am the legal representative", "Choose from company contacts", or "Create new account for legal representative"), then click "Preview".

choose legalrepiamlegalrepcompanycontacscreatenewcaccount

 

step
13

Please review the information. If the information is correct, click "Finish" to initiate the TLA. If not, click previous to change the information.

review

 

step
14

You've initiated the TLA. Now, your designated legal representative should receive an email. Please go to the email and click on the link to sign the TLA via DocuSign.

tla ready to sendreview and sign tla

 

step
15

Please read the "Electronic Record and Signature Disclosure" and tick the box to access the document. Click "Continue".

read signature disclosure

 

step
16

Please carefully read the document and after reading, click "Start" on the upper left corner of the document. It will take you to the "Sign" field.

read tla doc

 

step
17

Click "Sign" to create your signature.

(By the system, your name is shown in hand-write as a signature suggestion. As alternative, you can draw or upload your signature.) After signing all required fields, click "Finish" on upper right corner of the document. 

tla signaturetla signature 2

 

step
18

You're done signing. Please click "Continue" to receive a copy of this document per email. (You can also download or print using the icons in the upper right corner of the pop-up, see the screenshot for details.)

download or print

 

step
19

You can also access your signed TLA through your FSC Certification Portal account. Please log in to your FSC Certification account and click on "My License".

my license

 

step
20

Click on the "download" icon.

my

 

step
21

If you are the primary contact for more than one organization and you are registered with the same email address, please switch organization in order to access your account for your other organization.

organization switch