User Manual: How to register, upload, and update Product Data in the FSC Certified Products Portal

1. After you decide to register at the FSC Certified Products Portal to be part of a chosen sustainability program, open the registration link below to apply.               https://certified-products.fsc.org/onboard/#/

2. Click the ‘Create User’ button/link to proceed.

      3. An application form will open as below.

      4. Enter the mandatory field values in the Form and click on ‘Submit’.

You need to fill out information about your role, product(s), and seller status.

You need to fill out information about your Chain of Custody certificate or promotional licence

You need to fill out information about your contact details. The email address provided here will be the one given access to if approved.

5.  After clicking on ‘Submit’, the ‘Thanks!’ message should display.

6.  Go back to the registered email inbox, if the application is approved, please verify the email received with the subject ‘Activate your FSC Certified Products Portal Account’. If the application is rejected, you will be provided with reasons of rejection for correction if you’d like to re-apply.

7.  Open the email and click the ‘Activate my account’ button/link in the mail content to activate.
 

8.  Activation code should populate; click on the ‘Continue’ button.

9.  Enter the ‘New Password’, enter the ‘Confirm New Password’, and click on ‘Continue’.

10.  It should redirect to the ‘Welcome to FSC Connect’ page.

11.  Go back to the registered email inbox, and verify the email received with the subject ‘Granted Access for FSC Certified Products Portal’.

12.  Open the email and click the ‘login to my account’ link in the email content.

13.  It should navigate to the FSC Certified Products Portal login page. Please enter your email address and the password you just created.

14.  You will then be asked to accept the terms and conditions. Please check the box.

15.  It should navigate to the FSC Certified Products homepage.

16. Please note that for users whose certificates become invalid (e.g., suspended, terminated, terminated and blocked, suspended and blocked),

• Access to the portal: your portal access will be revoked, and you won’t have any access to the “import” or “view” features etc. Once your certificate status becomes valid, you’ll be able to log in and access to the full functionality.
• What happens to the FSC-certified products that have been submitted to marketplaces/platforms: all the submitted products will be removed from selected sustainability program(s) when your certificate becomes invalid. Once your certificate status becomes valid, you’re able to submit the up-to-date information of FSC-certified products that need to be badged.

Step 1: Start the Import Process 

• Log in to the FSC-Certified Products Portal. 
• Click Import Products. 

Step 2: Select a Sustainability Program 

• Under Sustainability Program, click Select Program. 
• Choose the sustainability program you wish to join. 

Step 3: Download and Complete the Product Template 

• Click Download Template to download the Excel file. 
• Enter your product information into the template. 
• All fields in the template are required. 
• Save your completed Excel file. 
• Click Browse and select your file to upload 

Field Requirements for the Product Data Template: 

• Product Identification Type: Select a value from the dropdown list. Please note that starting February 2027, only GTINs (this includes UPCs, EANs, and JANs) will be accepted as an identification type. 
• Product Identification Number: If the product identification type is not ASIN, enter numbers only. The product identification number must be between 1 and 14 digits. Please remove all spaces from every field. 
• Product Name: Text format; should be clear, consumer-relevant, and consistent with customer-facing product titles. 
• FSC Label Type: Select a value from the dropdown list. The selected label must match the label printed on the product. 
• Brand: Text format; must match the brand name displayed on the product detail page. 
• SKU(s): SKU code is the code that you use in your internal system to track your Certified Products. This is also what would be used by your Certification Body to audit your products. 
• Hyperlink: Provide the product’s active online URL. Do not use a text embedded with the hyperlink, but a more straightforward format like ww.example.com. This can be done by coping and pasting it as a value in the excel file. 

Important notes: 

• Each Excel file can contain a maximum of 4,000 products. 
• If you have more than 4,000 products, please split them into multiple files. 

Step 4: Select Your Marketplaces 

• Select the marketplace(s) where your products are listed. 
• You may select more than one marketplace. 

Step 5: Import Products 

• Click Import to upload your products 

Step 6: Upload Product Label Photos  

• After uploading, your products will appear in the portal. 
• Some products may be highlighted and will require a product photo. 
• Click the Upload button in the Attach Label column to upload a photo for each highlighted product. 
• These photos are used to verify that your products display a valid FSC label. 

Photo requirements: 

• The image must show the actual product and/or its packaging. Do not upload packaging mockups or label artwork. 
• The FSC label must be clearly visible and easy to read. 
• Each product must have a unique photo that matches the listed product. Do not use the same image for multiple products. 

Step 7: Correct Any Errors 

• If a product remains highlighted in red after uploading a photo, there is an error in one or more fields in the Excel file. 
• Click the Edit button (pencil icon) next to the product to review and correct the error. 

Step 8: Complete the Import 

• Once all required photos are uploaded and any errors are corrected, click Import to finalize your submission. 

Step 1: Start the Import Process 

• Log in to the FSC-Certified Products Portal. 
• Click Import Products. 

Step 2: Select a Sustainability Program 

• Under Sustainability Program, click Select Program. 
• Choose the sustainability program you wish to join. 

Step 3: Download and Complete the Product Template 

• Click Download Template to download the Excel file. 
• Enter your product information into the template. 
• All fields in the template are required. 
• Save your completed Excel file. 
• Click Browse and select your file to upload 

Field Requirements for the Product Data Template:  

• Product Identification Type: Select a value from the dropdown list. Please note that starting February 2027, only GTINs (this includes UPCs, EANs, and JANs) will be accepted as an identification type. 
• Product Identification Number: If the product identification type is not ASIN, enter numbers only. The product identification number must be between 1 and 14 digits. Please remove all spaces from every field. 
• Product Name: Text format; should be clear, consumer-relevant, and consistent with customer-facing product titles. 
• FSC Label Type: Select a value from the dropdown list. The selected label must match the label printed on the product. 
• Brand: Text format; must match the brand name displayed on the product detail page. 
• SKU(s): Provide the SKU associated with the product. You can request this from your supplier. 
• Hyperlink: Provide the product’s active online URL. Do not use a text embedded with the hyperlink, but a more straightforward format like ww.example.com. This can be done by coping and pasting it as a value in the excel file. 

Important notes: 

• Each Excel file can contain a maximum of 4,000 products. 
• If you have more than 4,000 products, please split them into multiple files. 

Step 4: Select Your Marketplaces 

• Select the marketplace(s) where you want to promote your products. 
• Only choose the marketplaces that are in line with your promotional scope.  
• You may select more than one marketplace. 

Step 5: Import Your Products 

• Click Import to upload your products 

Step 6: Upload Product Label Photos  

• After uploading, your products will appear in the portal. 
• Some products may be highlighted and will require a product photo. 
• Click the Upload button in the Attach Label column to upload a photo for each highlighted product. 
• These photos are used to verify that your products display a valid FSC label. 

Photo requirements: 

• The image must show the actual product and/or its packaging. Do not upload packaging mockups or label artwork. 
• The FSC label must be clearly visible and easy to read. 
• Each product must have a unique photo that matches the listed product. Do not use the same image for multiple products. 

Step 7: Correct Any Errors 

• If a product remains highlighted in red after uploading a photo, there is an error in one or more fields in the Excel file. 
• Click the Edit button (pencil icon) next to the product to review and correct the error. 

Step 8: Upload Supporting Documentation 

• Click the Browse button and upload your supporting documentation in the Supporting documents section and upload all relevant supporting documents as required, e.g. sales documents (e.g. invoice), supplier letters etc. 

Step 9: Complete the Submission 

• Once all required photos are uploaded and any errors are corrected, click Submit to finalize your submission. 

In ‘View Products by Upload’, you can see all the uploads that were made for the organization. You can either “download” the selected uploads/products in an MS Excel format or “download” the ‘Source Excel’ used to upload the products originally by clicking “download” on the right side.

For example, by clicking ‘View’ you can see all the products in one upload.

1.  Click ‘View’ to see the details of a particular product.

2.  Click on ‘Edit’ to modify the detail of a product and ‘Submit to Marketplace/Platform’.

 
3.  Click the ‘Delete’ button to remove the product from Marketplace.

In ‘View Products,’ all products across all uploads are displayed. You can ‘View’, ‘Edit’, or ‘Remove’ products as in ‘View Uploads’.

‘Update Products’ shows all the products that are rejected by the admin and need to be updated. Once the product detail is updated as suggested by the admin, it will be sent to FSC admin for manual approval. Once FSC admin approves it, it will be submitted to Marketplace.

• Navigate to the Review Products section in the portal. 
• In this section, you will see all submission batches that have been returned for review. 

• If you want to remove an entire submission batch, click the Remove button. 
• If you want to review and edit the products, click Review. 

• Review the Admin Reject Comment to see which errors were found in your submission batch. 
• The comment will also provide information about any additional documents that need to be uploaded. 

• To upload a new label photo, click the File button in the Attach Label section. 
• To edit other product details, click Edit and update the information manually. 

• Click the Browse button in the Supporting Documents section. 
• You may only upload PDF or image files. 

• Review and accept the Terms and Conditions. 
• Click Submit to complete your updates.

• Use the email that you have registered with in the portal. If you do not remember your password, you can reset it using the “Forgot Password” option.

• After you have logged in you will receive the message below. Click “Proceed”. 
• Please note that loading times may take a while, please kindly wait until the white circle stops loading.  

• Afterwards you will be redirected to this page, where you can either review or remove the entirety of the submissions batch.  
• If you would like to review the product batch, click “Review” 
• If you would like to remove the product batch, click “Remove” 

• Choose the countries where you want to highlight your products 
• For Promotional Licence Holders (PLHs), please kindly make sure the choose the countries that are in your promotional scope.  

• There are two ways that you can review your products. The first method is locally through a bulk upload feature and the second method is directly in the portal. Please check the two different methods below: 

Bulk Upload 

• If you have a lot of products that you need to review, you can download the Excel File of your submissions by clicking the download button as pictured below: 

• Afterwards, open the Excel File, from where you will then see the following fields as pictured below.  
• Kindly go through your products to ensure that they are all still valid and eligible for the sustainability programs that you are participating in. 

• The following are the descriptions of the fields: 
  • Product Identification Type: Choose the correct type in the dropdown. Please note that starting February 2027, only GTINs (this includes UPCs, EANs, and JANs) will be accepted as an identification type. 
  • Product Identification Number: If the product identification type is not ASIN, enter numbers only. The product identification number must be between 1 and 14 digits. Please remove all spaces from every field. 
  • Product Name: text format; should be relevant to consumers and customer-applicable product titles 
  • FSC Label Type: please choose only from the dropdown list; the label type should correspond with the label placed on the product. 
  • Brand: text format; should match with the product detail page 
  • Manufacturer SKU: SKU code is the code that you use in your internal system to track your Certified Products. This is also what would be used by your Certification Body to audit your products. For PLHs, you can request this code from your suppliers. 
  • Link to Product: Provide the product’s active online URL. Do not use a text embedded with the hyperlink, but a more straightforward format like www.example.com.This can be done by coping and pasting it as a value in the excel file. 
  • Product Identification Number New: If your original product was an ASIN and would like to change it to a GTIN/EAN etc., then please indicate this number here. 

• After updating all of these fields, save your Excel file and then click “Browse”. Please kindly make sure that all fields have the correct values. Select your file and reupload it back to the portal.  

• After you upload your products, you may see some of them highlighted in red. This simply means one of two things: 
  • The system needs you to upload a sample photo for that product, and/or 
  • There’s a small mistake or missing detail in the Excel file you uploaded. 
• What to do: 
  • If a photo is needed, click the arrow button to upload it. 
  • If you already uploaded a photo but the product is still marked in red, click the pencil button to check if any information is missing or needs to be corrected. 
• If you have many products, don’t worry as you won’t need to upload photos for all of them. The system will only request photos for a small sample. 
• What should the photo samples of my labelled products look like?  
  • The image must show the actual product and/or the product in its packaging. Do not use packaging models or label artwork. 
  • The label should be clear and easy to read. 
  • Each product image must be different, and the sample photo must match the listed product. Do not upload the same image for multiple products. 

Individual Upload 

• If you do not have a lot of products, you can also review them directly in the portal.  
• Click the pencil button to directly edit the fields needed for the products.  
• As seen below, you can also directly upload the sample photo directly in this view.  

Please then kindly agree to the terms and conditions and click “Submit”